ISO20000LA笔记(2)

3.1 Service Strategy /Policy的内容

在考虑Service Strategy时，通常要问自己如下问题： for our

our A. What services shouldoffer and to whom? B. how do weourselves from ?

Mgmt Risks of ROI

E. how do we make a case for

? Mgmt Risks of Service Quality G. how should we

different paths for ? F. how can provide visibility andover value creation?

I. how do we efficiently services?

J. how do we demands for shared resource?

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