bec higher textbook summary

BEC HIGHER TEXTBOOK SUMMARY

Module1 working life

Wordlist a day off graduate recruit adaptable interpersonal skills references applicant interviewee resign apply for job seeker retire candidate join retirement dismiss lay off reward educate overtime self-employed efficient participant self-motivated employ part-time spokesperson employees permanent temporary employer personal achievements train expertise promotion trainees flexible qualifications

expressions： I don't have any difficulty working with people I joined the companywhen I graduated I want to succeed in passing the exam I'm considering changing jobs I'm good at working independently I'm used to working hard

I'm willing to work long hours Is it worth applying for the job?

My job involves contacting customers +gerund (-ing) be good at be worth have trouble/difficulty succeed in think about/consider enjoy avoid involve be used to/accustomed to +to+infinitive (to do) plan/intend/aim fail be reluctant hope/expect manage decide have be willing/prepared

3 Possible answers 1 to take up a new sport.

2 persuading people to do things. 3 researching the company. 4 solving technical problems. 5 understanding native speakers.

1

6 to answer all my emails. 7 renting a caravan in France. 8 to take on more responsibility.

9 doing things as others want them done. 10 to do their own job properly.

Module 2 growing the company

Wordlist： acquire

advise (sb) on…

be listed (on the stock exchange) bureaucracy

clear lines of reporting competitive

consistent procedures core business creativity

customer satisfaction devolve responsibility distribute divest division

dynamic

employee welfare

empowerment of employees expand feedback go bankrupt

go out of business go public headquarters hierarchy high tempo innovation job security lay off

long-term planning

make redundant measurable results merge

non-financial reward plant

project-based organisation sales office sell off set up shut down stockholders subsidiary take over warehouse

expressions：

Presenting： Talking about yourself：

If everyone is ready, I'll begin… I'm going to apply for a job with… Shall we begin?/Shall we get started? I'm not really sure… I'm going to describe/present/explain I work as a…/I work in the…department Please interrupt me if something is not clear My main interests are… I'd like to begin by saying/explaining It's worth noting that…

There are two/three/several key points to note Firstly…Secondly…And finally… I think I've covered the main points

If there aren't any more questions I'll end there Thanks for your attention

P19 4 答案： Customers：confusion arising from the change of name, systems or management Suppliers：contracts may have to be renegotiated and some may lose out

Employees：changes in working conditions, some may lose their jobs if there is rationalisation Shareholders：the value of their shares should increase at first but in the longer term…?

Customers：the company may become more efficient in the long term, quality/service may improve Suppliers：new opportunities may arise in other parts of the new company

Employees：restructuring might create new responsibilities and job opportunities Shareholders：value of shares is likely to increase at least in the short term

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2.1听力重点：

一to throw someone in at the deep end (give them a job/put them in a situation without any time to prepare) 一in fairness,…(if we are defending this action… 一to wield the axe…(to make job cuts) 一in retrospect,…(looking back now)

一they get a lot of flak (they get a lot of criticism)

一if you don't cut it (if you can't do what is expected of you)

一things will settle down (things will become calmer/more stable)

P20写作：（新闻稿） 注意事项：第三人称写。不可以像广告。

You work in the press office of an insurance company that has recently taken over another company. Since the take-over there have been some negative reports about it. You decide to put out a press release. Include the following points.

·Explain the business reasons for the take-over (to compete with other big insurance companies; to rationalise staffing).

·Express your enthusiasm about the future opportunities for the merged company. ·Thank all the employees for their support.

·Reassure people that there won't be major job cuts. 【范文】：

Last month Insure Co was pleased to announce the acquisition of ABC Insurance. The new company brings together two leading insurance providers to form the world's third largest insurance company. The merger guarantees the future of both companies and their ability to compete with the best. At the same time, it creates possibilities to make savings in many areas, such as office expenses, advertising and staffing costs. These savings will be passed on to the consumer in the form of lower insurance premiums.

In addition, with the combined expertise of the two companies, the consumer can expect to see an exciting range of new insurance products in the coming months.

The company would like to take this opportunity to thank employees of both companies for the patience and understanding they have shown in recent months. Their loyalty is appreciated and the company intends to keep any job losses to a minimum.

Module 3 communication at work

Wordlist： attend a meeting call centre

communication channel draft/send an email express gratitude give a presentation give a reply/response give a reminder

issue/put out a press release

launch/run an advertising campaign make/receive a phone call

3

make a demand/request make a proposal make an announcement make an apology organise a meeting post/put information on the Internet produce/publish a report put up/display a notice send out/circulate a memo propose/recommend/suggest doing or that sb should do

remind sb to do accuse sb of doing admit/deny doing

agree/offer/promise/threaten/refuse/undertake to do blame/criticise/praise sb for doing complain about something

convince/ encourage/persuade/tell/urge sb to do deter/discourage/dissuade sb from doing discuss something

expressions： Handling calls sensitively：

I completely/quite understand I (do) apologise for the wait If you'd like to tell me… I'll come straight back to you

I'll get back to you as soon as I can I'll look into it straight away I'll see what I can do In that case I will… In the meantime…

Please bear with me for a moment Would that be acceptable? Would 6pm be convenient?

P28 2 答案：

1 Make a speech/presentation at a farewell party 2 Run a big TV and press advertising campaign 3 Circulate a memo and publish a newsletter 4 Run advertisements in the press

5 Issue a press release and hold a news conference 6 Post information about the job on relevant

3 扩展补充： a reply to a letter / phone call / email

a request for information / a meeting / a pay rise a reminder to do something

a proposal for action / a new product

an announcement regarding / about something an apology for a mistake /for being late a demand for payment.

besides/anyway consequently/so following/after following/after however/but

moreover/what's more nevertheless/still owing to/because of since/because

Formal emails：

Further to our letter…

I would be grateful if you could send us… If you are in agreement with… Once again, thank you for…

Please do not hesitate to contact me Please find attached a copy of ... Yours sincerely

Internet sites, eg University websites, place an advertisement in the local/national press

7 Run advertisements in the local press and put up notices near the point of sale

8 Send an email, make a phone call

9 Give a presentation at the annual general meeting

4

5.答案 persuade+someone+to do urge convince promise+to do threaten undertake admit+doing criticise+someone + for doing deny praise blame suggest +doing/+that should do propose recommend someone

P30 1：Possible story Talk about one of the situations 1-4, answering the following questions. Remember to use the correct verb patterns.

·When did it take place? ·What happened? ·Who was there? ·What was said? 【范文】

Just before I went to university to study languages, I took a summer job working in the kitchen of a restaurant. The restaurant was run by a young French chef called Raymond Pierre. My job was to prepare vegetables. He was a perfectionist and frequently criticised his staff for not taking enough care. One day he accused the pastry chef of putting too much vanilla in the confectioner's custard. The pastry chef was very upset and threatened to walk out if Raymond didn't apologise. Raymond then turned to me and asked me if I wanted his job, saying that I could probably do it better. The pastry chef was furious and stormed out. Opportunities never come exactly when you would like them to. An up-and-coming French chef was offering to train me himself, but I refused because I was only thinking about how much money I could save before my university course started. I am now a freelance translator, getting work where I can. And Raymond? He is a world famous chef.

P33-3举例： 1 I wanted to go to the meeting. However, my train was late. I wanted to go to the meeting, but my train was late. 2 It was very expensive, but we bought it nevertheless. It was very expensive, but we still bought it.

3 He was frustrated. Consequently he left the company. He was frustrated so he left the company.

4 The plane was delayed owing to a fire at the airport. the plane was delayed because of a fire at the airport.

5 It has many interesting features. Moreover, it's cheap to run. It has many interesting features. What's more, it's cheap to run.

6 Following the stock market crash, investors put their money into gold. After the stock market crash, investors put their money into gold.

7 Since we don't really know them, it would be a good idea to arrange a meeting first. Because we don't really know them, it would be a good idea to arrange a meeting first. 8 It's too far to go. Besides, I don't like flying. It's too far to go, and anyway I don't like flying.

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