2013年银行招聘考试英语模拟试题二

2013年银行招聘考试英语模拟试题二

2013年银行招聘考试英语模拟试题二

Questions 1-5 refer to the following claim form and e-mail.

Customer Claim Form

Order Number:058-9199

Date: August 15

Name: Sandra Waring Item Details:

History of Atlantis: The Lost Land [paperback] by Frank Whitman

Claim Details:

I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5, I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.

To: Sandra.waring@

From: customerservice@

Date: August 15

Dear Ms. Waring,

Your claim has been received and assigned reference number AZ10114. Please be 四川中公教育地址：成都市武侯区锦绣路1号保利中心C座12楼(美领馆旁)

课程咨询电话：028-82005700 82005699

四川中公教育官方网站：/

2013年银行招聘考试英语模拟试题二

advised that most claims are resolved within 7 days of the date when the claim is filed.

We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.

Deodre Skehan

Customer Service Department

1. Why did Ms. Waning fill out the claim form?

A. She was charged twice for the same order

B. The seller sent the wrong item

C. The item she order was damaged

D. She never received the item she ordered

2. What did Ms. Waring do before filling out the claim form?

A. She visited a bookstore

B. She canceled her payment.

C. She returned the item.

D. She called the seller

3. What is the purpose of the e-mail?

A. To explain that an investigation takes five days to complete

B. To acknowledge that the claim has been received

C. To inform Ms. Waring that her claim will likely be approved

四川中公教育地址：成都市武侯区锦绣路1号保利中心C座12楼(美领馆旁)

课程咨询电话：028-82005700 82005699

四川中公教育官方网站：/

2013年银行招聘考试英语模拟试题二

D. To request more information about the claim

4. In the e-mail, the word “filed” in paragraph 1, line 3, is closest in meaning to

A. lined up

B. sent in

C. put away

D. cut back

5. How will All The Sales probably reimburse Ms. Waring if her claim is valid?

A. By returning the money to her credit card account

B. By giving her a credit toward a future purchase on the company’s Web site

C. By using an express delivery service to send her a check

D. By shipping her a second copy of her order at no charge

Questions 6-10 refer to the following job advertisement.

Job Listing 14523 – Posted May 1:

The World Health Coalition (WHC) seeks a highly qualified individual for immediate employment on the HS-1 Vaccination Program. The job provides the opportunity to collaborate with some of the leading researchers in vaccine production. This WHC facility is located in London. Position available from May 27.

Duties: Individual is responsible for compiling and storing research results and will assist in creating disease prevention workshops.

Requirements: Applicants must have a degree in statistics and at least four years’ experience working in a research facility. Knowledge of PZB software is a must, as is a team-oriented approach to working. Fluency in English is required; abilities in additional languages preferred.

Send resume along with cover letter to jobs @.uk. Include an e-mail address and telephone number. Deadline is May 10. Applicants will be notified of their status by May 17. Applicants chosen for interviews will be responsible for their own transportation to London.

Apply Now

四川中公教育地址：成都市武侯区锦绣路1号保利中心C座12楼(美领馆旁)

课程咨询电话：028-82005700 82005699

四川中公教育官方网站：/

2013年银行招聘考试英语模拟试题二

Job Listing 14524 – Whirlwinds Cruise Ships – Posted May 2:

Did you know that you can get paid to travel all over the world? With weekly departures to Africa and the Mediterranean, London is the cruise-ship hub of Europe! Whether you’ve gotten years’ experience in the service industry or are new to the international travel industry, cruise ships present excellent opportunities for both skilled and unskilled laborers. All you need is a willingness to work with others. With an average of over 2500 passengers on board at all times, almost every occupation that you can imagine is available. You could be a gift shop manager, fitness / pool instructor, restaurant waiter, or day care worker; visit our Web site at .uk to read about additional skilled positions.

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