Uint5
II. Basic Listening Practice
9. Script
W: I bought a camera from your store. Here?s my receipt. I know it?s just warranty period, but the camera hasn?t worked properly for some time, and now it?s not focusing at all.
M: We?re sorry you?ve has problem with one of our cameras. I t seems that the camera has suffered some damage, but you?ve been a regular customer, and we?d like to look after this problem for you. I?ll just give you a replacement.
Q: What will the man do?
10. Script
W: We?re upright all our staff equipment, and we?ll need 50 laptops are 1st of next month. In the past I?ve always found of your prices to the best.
M: You?re right about that, we do have the lowest prices in the country. We?d be glad to fill your order. Just send me the specs for each, and I?ll send you a quote that I?m sure you will take.
Q: What does the man mean?
3. Script
W: We ordered 50 from your company, but on the invoice I see there?s an extra charge for shopping. I thought shipping was included in the quote.
M: Shipping is included; there must be a mistake on the invoice. I?ll straighten on the mistake and send you a new invoice.
Q: Which of the following is true?
4. Script
M: This was s time-sensitive document! There?s no point in delivering it three hours late!
W: I?m sorry, sir. Perhaps I could connect you to our complaints department if you wish to take it further.
Q: What is true of the document?
5. Script
M: We were very surprised to receive such bad service from a company we?ve done business with in the past. So now we have this problem, and I?d like to know what you?re going to do about it.
W: I think this is the result of a breakdown in communication, and we need to look at our communication methods both internally and externally. Obviously we want to keep our clients happy, and unfortunately we?ve fallen short this time. I?m here to make sure it won?t happen again.
Q: What is the reason of the problem, according to the woman?
Keys: 1.C 2.D 3. A 4.B 5.C
III. Listening In
Task 1: Attending a Business Reception
Script
Chris: I?ve been looking forward to this reception for weeks. I can?t wait to get sure of my own leads. You know, start making new connections.
Nora: Smart thinking. But what are you going to do with all those brochures?
Chris: The party ends at two, I figure I can have them all distributed by one-thirty,
Nora: No, no, no, no. Let me clue you in. Those brochures will make you look like a green hand.
Chris: What should I do then?
Nora: Hand out business cards. That?s the way to do it.
Chris: I don?t understand what?s wrong with these brochures about our company.
Nora: This room is going to be filled with potential clients, but there is an unwritten law; you leave your work at the door.
Chris: But how am I supposed to get anything of this if we can?t talk business?
Nora: You have business cards. Get out there and exchange cards. Just get a card for a card.
Chris: Then follow up on Monday?
Nora: You catch on quick. Let?s split up so we can cover more ground.
Chris: Great idea. This is going to be a piece of cake. I?ll meet you back here at two.
Chris and Nora are going to a reception. Chris is eager to making new connections. As the party ends at two, he intends to have all those brochures distributed by one- thirty. But Nora disagrees, saying that those brochures will make him look like a green hand. She advises him just to hand out business card and leave his work at the door. But Chris wonders how he can get anything out of this if she can?t talk business. To this, Nora insists that he should just get a card for a card. Chris catches on quickly and knows that he can hand out business cards now and follow up on Monday. Finally, Nora suggests splitting up so that they can cover more ground. Chris feels it will be a piece of cake and promise to meet her back there at two.
Task 2: A Work Qualification Test
Script
Once there was a Scottish accountant. The business has been in the family for generations and generations. Over time, with the countless clients that had gone in and out of the office, the marble step in front of the building had developed a big, deep dip in it from all the wear and tear.
The accountant?s friends kept telling him that he had better get it replaced; otherwise he?d be sued if anyone ever slipped and fell.
Reluctantly, the accountant called a stonemason to get a quote for the repairs. When the stonemason got there, the accountant demanded a price for a new step.
“Ah, big job,” said the e stonemason, “But I suppose I could give you a new step for a hundred pounds.” The accountant was stunned. “Are you crazy, man? I can?t pay you a hundred pounds!” Thinking about it for a second, he turned to the stonemason and asked, “What would you charge me to dig up the step and turn it over so that the worn part is in the ground and I?d get a new square step?” The stonemason hesitated, “20pounds.”
“Do it!” Demanded the accountant, “And call me when you?re done.”
The accountant went back inside to read his books, but after only 15minutes the stonemason rang
the bell. As the accountant opened the door, he saw the stonemason standing there, pointing to a deep dip in the step. The stonemason laughed as he said, “Your great-great granddaddy thought of that a hundred and fifty years ago!”
Keys: FTFFT
For Reference
3. countless clients that had gone in and out of the office
4. He turn the step over so that the worn part was in the ground
Task3: Where to Start Your Business
Script
You have to consider the location when launching a business. You will be “planning your business tree” there and will have to maintain it for years to come. You have to keep in mind a few things when deciding on a place t open your business.
First of all, you have to take the local economy into consideration. Is your local area growing and building? Are the market trends good? Even if you have to locate your business farther from your home, try to find a place that is building up and bringing people in. The worst thing you can do is to pick a place that is in the “bad area of town” because it is less expensive. Your address can be the first thing people will ask for, and it can say a lot about your business.
The second thing you have to bear in mind is the job market. Since unemployment is low in most area in the Unites States, consider what type of employees you will need and find out if there are many in your area. The amount of money that you will have t o spend I the recruiting phase could be an indicator that you should or should not locate the business in an area with a different employee pool.
Another factor people have to consider is whether you can integrate with the local community and
get to love it. To make the community warm to you, you should become involved in it by joining the local Chamber of Commerce, Business Association, City Council Committees, or other local organization that could offer you help. Why plan on retiring “one day” to some great location? Why not move there now and start your dream business?
21. What is the speaker mainly talking about?
22. What must you find if you are going to locate a business at a distance from your home?
23. According to the speaker, what is the worst thing you can do?
24. What will the recruiting money tell you?
25. What can you do the get on well with the locate people?
Kes: 1D 2.C3. C 4.A 5.C
For Reference
To decide on a good business location, one has to consider the local economy, the job market there, and whether you can integrate wit the local community.
IV. Speaking Out
MODEL 1 I am having cash problems.
Bill: Helen, you started this company only a year ago. If you want it to grow, I?m afraid you need to do something about cash flow.
Helen: Bill, although you?ve worked here only for a couple of months, you already know this
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