1-2 A Group 团体预订酒店
Scene:The telephone rings. The s (R) answers the phone.
R: s. May I help you?
Client(C): Yes. The American People-to-people Education Delegation will be visiting Shanghai at the end of this month. I d like to book 10 double rooms with twin beds for five days.
R: For which dates?
C: For May 23rd, 24th, … and 27th.
R: One moment please, sir.
(The s check the list.)
Yes, we can confirm 10 rooms for five days.
C: Thank you. Is there a special rate for a group ?
R: Yes, there is a 10 per cent discount.
C: That s fine.
R: By the way, how will they be getting to Shanghai? Will they be coming by air?
C: Yes.
R: Could you give me the flight number, please, in case the plane s late?
C: Oh, sorry. I don t know the flight number, but I ll let you know by phone tomorrow.
R: Thank you, sir.
C: Oh, yes. According to the program, they ll have a meeting on the 25th. Have you got a big conference hall?
R: Yes, sir, we have a very nice multi-function hall, but you ll have to speak to the manager about that. Please hold on a moment and I ll see if I can put you through.
此外，随着服务业的发展，饭店会越来越注重个性化服务，尽量满足客人的需求，所以如果你有什么特殊对房间的要求，也可以在预约时提出，使你在饭店的休息可以更加舒适和方便，何乐而不为呢。
1-3 A Local Call 预定当地酒店
Scene: The s (R) answers the phone as soon as it rings.
R: Reception. Can I help you?
Client (C): I d like to book a single room with shower for Mr. George Smith. He plans to arrive on the 20th of this month.
R: How long will he be staying?
C: I don t know, but it could be anything from seven to tend.
R: Then we can only confirm a room from the 20th to the 27th. I m afraid we won t be able to guarantee him a room after the 27th. We usually have high occupancies in the peak seasons.
C: What if there isn t any room then?
R: Don t worry, sir. We can either put him on a waiting list or find him a room in a nearby hotel.
C: Fine. How much do you charge for a single room with breakfast?
R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?
C: His company will cover all the expenses. We ll send you a check right away.
R: Thank you, sir.
C: Thank you. Good-bye.
旅游英语：入乡随俗必知的五大禁忌
Cultural practices, cultural differences, local manners, and mores: traveling the globe can be a behavioral minefield, even when you have the best intentions. Everything from greeting to eating can be an opportunity to do the wrong thing, and not only embarass yourself, but offend your host countrymen. Look out for the following cultural mistakes and try to avoid them while going abroad. 文化习惯、文化差异、当地礼仪和风俗：即使你怀着良好的意愿，这些文化陷阱也可能让你的环球旅游险象环生。从问候到饮食，稍不留神就会出差错，不仅让自己难堪，还有可能冒犯东道主。到国外时要特别留心并尽量避免误入以下几种文化陷阱。
（一）Touching Someone 触摸他人
Where It s Offensive: Korea, Thailand, China, Europe, the Middle East. 禁忌地：韩国、泰国、欧洲、中东 What s Offensive 禁忌：
Personal space varies as you travel the globe. In Mediterranean countries, if you refrain from touching someone s arm when talking to them or if you don t greet them with kisses or a warm embrace, you ll be considered cold. But backslap someone who isn t a family member or a good friend in Korea, and you ll make
them uncomfortable. In Thailand, the head is considered sacred--never even pat a child on the head.
个人空间的概念因地而异。在地中海国家，如果你和别人交谈时没有碰对方的手臂，或见面问候时没和对方亲吻拥抱，别人会认为你不热情。但在韩国，拍别人的背会让对方感觉不安，除非此人是你的家庭成员或好友。在泰国，头是很神圣的部位——就算是小孩子的头也不要随便乱拍。
What You Should Do Instead 对策：
Observe what locals are doing and follow suit. In Eastern countries remember that touching and public displays of affection are unacceptable. In places like Qatar and Saudi Arabia, men and women are forbidden from interacting, let along touching
观察当地人的一举一动并照着做。记住，在东方国家，身体接触或在公众场合流露感情往往不被人接受。在卡塔尔和沙特阿拉伯这样的地方，男女交往都被禁止，更不要说身体接触了。
（二）Blowing Your Nose 擤鼻涕
Where It s Offensive: Japan, China, Saudi Arabia, France. 禁忌地：日本、沙特阿拉伯、法国 What s Offensive 禁忌：
Some cultures find it disgusting to blow your nose in public--especially at the table. The Japanese and Chinese are alsorepelled by the idea of a handkerchief. 有些文化认为当众擤鼻涕是让人厌恶的行为——尤其在餐桌上。日本人还排斥使用手帕。 What You Should Do Instead 对策：
If traveling through Eastern and Asian countries, leave the hankies at home and opt fordisposable tissues instead. In France as well as in Eastern countries, if you re dining and need to clear your nasal passages, excuse yourself and head to the restroom. Worst-case scenario: make an exaggerated effort to steer away from the table. Let s hope you don t have a cold.
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