体验商务英语综合教程3答案(8)

good morning, cpt. how may i help you?

id like to speak to maria bonetti, extension 281, please.

★外语资源世界(qq:18469114/85652770) ★

thank you. whos calling please?

its philippa knight, from the fashion group.

thank you. im putting you through.

hello, im afraid shes engaged at the moment.

will you hold or can i take a message?

ill leave a message please. the thing is, i should be meeting ms bonetti at 2 pm, but somethings come up.

my plane was delayed, and ive got to reschedule my appointments.

if possible, id like to meet her tomorrow. preferably in the morning.

could she call me back here at the hotel please?

certainly. whats the number please?

its 020 7585 3814.

ill be leaving the hotel soon, so if she cant call me back within, say, within the next quarter of an hour, ill call her again this morning. is that ok?

right. ive got that. ill make sure she gets the message.

thanks for your help. goodbye.

goodbye.

3.3

could you introduce yourself please?

certainly.

my names david creith and im the customer service teaching manager for british airways in terminal 4 at heathrow.

what problems do you have to solve for business travelers?

a lot of problems. probably the main one is seating requests. a lot of business travelers have specific seating requests.

some people want an aisle, some people want a window, some people want to sit next to their colleague.

its not always possible to give everyone the exact seat they want due to the aircraft being fully booked.

certain passengers may say this is going to disrupt their business trip, because they cant discuss things with colleagues-that sort of thing.

one of the other things we get is downgrading.

百度搜索“77cn”或“免费范文网”即可找到本站免费阅读全部范文。收藏本站方便下次阅读，免费范文网，提供经典小说教育文库体验商务英语综合教程3答案(8)在线全文阅读。