体验商务英语综合教程3答案(6)

oh, let me see, where is it. yeah, ive got to have it here somewhere.

look, phone me back when you find it. im rather busy just now. conversation 3

hello. id like to speak to bob graham.

hes not here.

could you tell me when hell be back?

later this afternoon.

well, could you take a message for me?

sorry, i dont have time. ill have to ring off, im going to lunch.

conversation 4

hello, its susan here. im just phoning to check my appointment with chris tomorrow. yeah?

could you look it up for me?

oh, i dont know... wheres the diary?... yes, got it. so it was the 16th, was it? no, the 18th.

no, i cant find anything, i didnt write it down.

conversation 5

hello bilk ltd.

hello, this is jack johnson. im phoning about the delivery. has it arrived yet? no, it hasnt. weve been waiting a week. it still isnt here yet.

im really sorry about that.

well, weve been waiting for too long. its not good enough. youre wasting our time. oh, im sure your order will be...

unit 2

brands

2.1

what is branding and why do we need brands?

a brand can be a name, a term or a symbol.

it is used to differentiate a product from competitors products. the brands guarantee a certain quality level. brands should add value to products. its a synergy effect whereby one plus one equals three.

but customers must believe they get extra value for money.

2.2

★外语资源世界(qq:18469114/85652770) ★

there are different types of brands.

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