You have 15 seconds to read the list A-H. [Pause]
Now listen, and decide what reason each person gives. [Pause]
Eighteen Man: We were having problems with the company we normally use so we looked at a
number of other companies and decided to give this one a try. They're just new in the business and we were impressed as they promised they would deliver the goods we wanted within two days and they did. We had to pay more than we would have liked but the results were worth it. Since then, I've told a lot of other people about them.
[Pause]
Nineteen
Woman: Apparently they're an established company in Scotland with an excellent reputation,
but I didn't know that at the time. I found them through the internet. I was just browsing through the list of suppliers one day and I noticed their name. I looked them up and found that they had this fantastic discount available that particular month. We ordered various things and the quality was so good we've continued using them.
[Pause]
Twenty Man: We like to try out different suppliers to make sure we're always getting the best deal.
This particular company was running a big publicity campaign. I'd seen the ads on TV and they really put me off. I just couldn't see the appeal. But then someone I met at a training day told me we should use them. His company had used their service for years with no complaints so we followed his advice.
[Pause]
Twenty-one
Woman: We'd looked round the market to find the cheapest deal possible but to be honest there
wasn't much to choose, in terms of cost, between any of the local suppliers. However, we had a visit from a sales representative from one company and we asked him to make up some complimentary printed letterheads for us. They were exactly what we wanted so that was the deciding factor. I think that personal touch gives a company far better results than advertising ever can.
[Pause]
Twenty-two Man: Obviously there are many different factors to consider when you choose a new
supplier. We always used a local company because they were relatively near and we could even pick things up ourselves if necessary. But unfortunately they just became too expensive. Now that express delivery services are widely available, distance is no longer a consideration and we've been able to choose someone who can give us the best package for the lowest cost.
[Pause]
Now listen to the recordings again. [Pause]
That is the end of Part Two. [Pause]
Part Three. Questions 23 to 30.
You will hear a radio report about the London stock market.
For each question 23-30, mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording. You have 45 seconds to read through the questions. [Pause]
Now listen, and mark A, B or C. [Pause]
Woman: Hello. I'm Jane Bowen with our regular Friday look at the week just finished on the
London stock market. The general picture is pretty mixed. Shares in the major banks are trading down, while mining companies have surprised analysts with a small rise. Overall, it's been a week of considerable movement, with the highest level reached at the close two days ago and a sharp fall yesterday. A strong recovery saw most of those losses being made up today, but the closing figure still fell short of Wednesday's. Now here's Charles Wrighton with some company news.
Man: Thanks Jane. And first, clothing retailer, Brownlow. Having finally found a buyer for
their loss-making sports footwear subsidiary, Hi-form, they've rejected a take-over bid from a leading French retail chain which has been looking to buy into the British market for some time. This activity has moved Brownlow's shares up by twenty per cent to ninety-six pence. There's a lot of interest in the Lek energy group, which recently bought Westwales Electricity. To the relief of Westwales managers, Lek haven't brought in their own people to run the company. Despite predicted job cuts of something like a third of the engineering staff, no announcement has been made, and indeed, Lek's comprehensive training scheme has been opened to all grades of staff in Westwales. Back to you, Jane.
Woman: We've had a number of emails from investors asking what to do with their shares in
gas and electricity companies after their consistently poor performance recently. Many of you might be thinking of getting rid of yours as quickly as possible. But financial experts are fairly optimistic about the outlook for the power sector, and investors may do better to see what happens over the next few months. With so many other investors deciding to cut their losses and sell now, interest in this sector may increase, and that, of course, would push share prices up. Pharmaceutical companies have done well today. Recently we've seen several periods of rapid expansion in this sector, only for it to be overtaken a short time later by the strong financial institutions. But I actually think the recent performances of pharmaceuticals companies has hidden a steep drop in the share prices of many other companies. All other sectors have lost considerable amounts, but this simply has not been reflected in the overall value of the market, because pharmaceuticals companies are keeping the value high. Looking next at the sectors whose troubles have been in the news recently: supermarkets, having suffered a downturn in business for over a year, at last have some reason for optimism. The leisure industry, which has suffered even more than supermarkets, is also showing signs of a turnaround. The same cannot be said of the building sector, though, which expects little relief for at least another six months. Charles...
Man: One company in the news is Freewaves, which owns a chain in internet cafes. Like
other new companies, Freewaves has tended to pay low dividends to investors, preferring to re-invest profits in research and development. Although Freewaves was able to turn in a healthy profit in the first quarter, taking everyone by surprise, the company has now declared operating losses close to a million pounds. This, of course, will make shareholders think about whether to keep their shares. And news from Simpson's, the big retail group. For years Simpson's have been acquiring other chains,
giving them a strong market position, and they now sell everything from make-up to computers. But today Simpson's announced that they are to consolidate their three home improvement chains into one, under the Fresca name.
Woman: Now for the figures... [Pause]
Now listen to the recording again. [Pause]
That is the end of Fart Three. You now have ten minutes to transfer your answers to your Answer Sheet. [Pause]
Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.
That is the end of the test
TEST 3
Part One. Questions 1 to 12.
You will hear three telephone conversations or messages.
Write one or two words or a number in the numbered spaces on the notes or forms below. After you have listened once, replay each recording.
Conversation One. Questions 1 to 4. Look at the form below.
You will hear a conversation between two salespeople at B-A-S, a software company. You have IS seconds to read through the form. [Pause]
Now listen, and fill in the spaces. [Pause]
Man: Hi, Janet. This is Alan. I've just had an interesting conversation with a man from
Electrolin. It should really be followed up with a visit or something - but I'm on holiday from tomorrow, so could you do it for me?
Woman: Sure. Is he interested in the accountancy package? Man: I wish he were! For the time being, he's only asking about a customer database.
Something to keep a record of contacts and action taken.
Woman: OK. Who's the contact person? Is it the sales manager? Man: Not this time. It's the new communications director, Steve McCormack.
Woman: OK. The first thing they'll want to do is look at it, so I'll give him a ring and suggest
he comes here for a product demonstration.
Man: That's a good idea. Can you arrange it before I get back?
Woman: I should think so. How urgent is it? Should I contact him immediately? Man: wouldn't say it's top priority. More like medium, I'd say. Get in touch with him when
you've got time. Anyway, uh, thanks. Bye for now. I'll talk to you again soon.
[Pause]
Now listen to the recording again. [Pause]
Conversation Two. Questions 5 to 8. Look at the notes below.
You will hear a sales representative phoning a colleague at Head Office. You have 15 seconds to read through the notes. [Pause]
Now listen, and fill in the spaces.
Man: Whiteway Cycles. Phil Moore, Sales. Woman: Hello, Phil. It's me - Sandra. Man: Hi, Sandra. What can I do for you?
Woman: We've just got the sales literature for the Paris trade show next week, and there's some
problems. Can you get it sorted out for me?
Man: Go ahead.
Woman: First of all, we need some more catalogues for racing wear. There's a lot of interest in
it, especially the shorts and shoes.
Man OK. Er, thirty enough?
Woman: That should do it. And you know the little pull-out leaflet for the new children's cycles?
Well, there's a mistake on the third page. The specifications for the wheels are wrong.
Man: Oh, that's bad. We'll change that and get you new copies by the weekend. Anything
else?
Woman: Erm... Yes, the touring cycles - the lightweight ones - I can't find any price lists for
them. Please ask if they've been sent out.
Man: OK. And are you all right for order forms?
Woman: No! Thanks for reminding me. We're short of forms for spare parts. Could you send
us some more?
Man: Right, got that.
Woman: Ah, that's it then. Thanks, Phil. [Pause]
Now listen to the recording again. [Pause]
Conversation Three. Questions 9 to 12. Look at the form below.
You will hear a customer telephoning a company about a delivery. You have 15 seconds to read through the form. [Pause]
Now listen, and fill in the spaces.
Woman: Hello, A-P-T Office Equipment. Man: Hello. This is John Raymond, from Planet Design Shops. I'm calling about our order
for a security camera. It's being dispatched tomorrow and the driver will need delivery instructions.
Woman: OK... Man: Address first - the order confirmation gave the retail park as the delivery address, but
your invoice has our central branch.
Woman: Oh... Man: That's not where we want it to be delivered. The confirmation was right.
Woman: OK. Man: Now, parking... the spaces opposite the shop are for disabled drivers only,
so your driver should use the loading area while he sets up the equipment.
Woman: I've got that. Man: We'll have payment ready for you.
Woman: That's fine. Thanks. I'll make out a receipt for the driver to give you when he makes
the delivery. Will you be paying by cheque?
Man: Yes.
Woman: And you have something for the driver to collect, I understand. Man: Yes. We've come to the end of the rental period on our photocopier - we've bought a new model, so the old one's to be returned.
Woman: Right, the driver will call you tomorrow with a definite time... [Pause]
Now listen to the recording again. [Pause]
That is the end of Fart One. You now have 20 seconds to check your answers. [Pause]
Part Two. Questions 13 to 22.
Section One.
Questions 13 to 17.
You will hear five short recordings.
For each recording, decide what action the speaker is proposing. Write one letter (A—H) next to the number of the recording. Do not use any letter more than once.
After you have listened once, replay the recordings. You have 15 seconds to read the list A-H. [Pause]
Now listen, and decide what action each speaker is proposing. [Pause]
Thirteen Man: We've looked at various measures and we'll be making recommendations to senior
management next week. We think the company should consider introducing an evening shift to maintain seventy per cent capacity on all the machines. We're also aware of the hold-ups on the packaging line, and we'd like to bring in an additional machine and split the line in two. That'll speed things up. We did consider bonus schemes for certain categories of employee, but decided that this wouldn't have sufficient impact.
[Pause]
Fourteen
Woman: When we first acquired the factory premises, the rent was well within our means. But
because that area of the city has developed more quickly than others, it's now a prime site and the cost of retaining it has risen accordingly. In fact, we would make considerable savings by relocating to the industrial estate on the other side of town, which would improve product distribution, anyway. A second suggestion is to vacate the top floor of the building - we do have fewer staff now.
[Pause]
Fifteen Man: As you know, we adopted various measures three years ago with the aim of boosting
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