论酒店人才流失的原因与对策分析——以得天独厚旗下餐饮酒店为例

论酒店人才流失的原因与对策分析 ——以得天独厚旗下餐饮酒店为例

学生姓名： 学生学号： 院（系）： 年级专业： 指导教师：

二〇一三年六月

攀枝花学院本科毕业论文 摘要

摘 要

伴随着我国旅游业的高速发展，酒店业的竞争也日益趋于白热化，且在人才的竞争上表现的尤为明显。人才作为21世纪企业发展壮大的最重要资源之一，怎样在这个竞争激烈的社会环境下得到更多的人才并避免的人才的流失成为了困扰酒店业的一大难题。酒店业员工的流失不仅会造成经验和技术的流失，也会降低员工的对企业的忠诚度和凝聚力，从而威胁到酒店企业的生存。本文对攀西地区个别酒店人才流失的原因及其对酒店引发的危机进行了深入的分析,并提出关于控制人才流失的对策,以期望能增强该酒店的核心竞争??

关键词 酒店，人才流失，影响，原因探析，对策分析

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攀枝花学院本科毕业论文 ABSTRACT

ABSTRACT

With the rapid development of China's tourism industry, the hotel industry competition has become white-hot, and reflected in the talent competition is particularly obvious. One of the most important resources of human talents in twenty-first Century as the development of enterprise, how to get more talent in this competitive society environment and avoid the loss of talents has become a difficult problem in the hotel industry. Hotel staff loss will not only lead to the loss of experience and technology, will also reduce the loyalty and the cohesion of the enterprise employees, as a threat to the survival of hotel enterprises. In-depth analysis of the reasons for loss of Panxi area individual hotel personnel and crisis to hotel cause, and puts forward some countermeasures on the control of the brain drain, in order to strengthen the core competition of the hotel......

Keywords

wineshop，the brain drain，influence ，reason analysis，

countermeasure analysis

II

攀枝花学院本科毕业论文 目 录

目 录

摘 要 ........................................................................................................................................................ I ABSTRACT ............................................................................................................................................... II

绪 论 ........................................................................................................................................................ 1 一、我国酒店人才流失现状 ...................................................................................................................... 2 （一）我国酒店行业的人才流失状况 .................................................................................................. 2 （二）攀枝花得天独厚酒店行业的人才流现状 .................................................................................. 2 1、企业概况 ........................................................................................................................................ 2 2、员工概况 ........................................................................................................................................ 2 3、酒店人才流失状况及其特点 ........................................................................................................ 2 二、得天独厚集团酒店人才流失的影响 .................................................................................................. 5

1、增加了酒店的成本 ........................................................................................................................ 5 2、导致酒店服务质量的下降 ............................................................................................................ 5 3、大量的客源流失，削弱企业在该行业中的竞争力 .................................................................... 5 三、得天独厚集团酒店人才流失的原因分析 .......................................................................................... 6 （一）员工个人因素 .............................................................................................................................. 6 1、传统观念的影响 ............................................................................................................................ 6 2、员工面临的高压力 ........................................................................................................................ 6 3、员工的性格与价值观因素 ............................................................................................................ 6 4、家庭或身体状况的原因 ................................................................................................................ 6 （二）管理机制因素 .............................................................................................................................. 6 1、缺乏人性化管理 ............................................................................................................................ 6 2、薪酬体系不完善 ............................................................................................................................ 7 3、没有形成自己独有的酒店企业文化 ............................................................................................ 7 （三）社会环境因素 .............................................................................................................................. 7 （四）其他原因 ...................................................................................................................................... 8 四、得天独厚集团酒店人才流失的对策 .................................................................................................. 9 （一）树立人才流失的危机意识 .......................................................................................................... 9 （二）树立大学生正确的就业观 .......................................................................................................... 9 （三）实施建立科学完善的人力资源管理方案 .................................................................................. 9 1、完善的薪酬福利待遇 .................................................................................................................... 9 2、员工的培训和个性化职业发展规划 ............................................................................................ 9 3、完善的绩效考核与晋升机制 ...................................................................................................... 10 （四）实施酒店人性化的管理 ............................................................................................................ 10 1、为员工的沟通交流的机会，建立员工满意机制 ...................................................................... 10

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攀枝花学院本科毕业论文 目 录

2、为员工营造良好的工作环境 ...................................................................................................... 10 3、建立酒店的企业文化 .................................................................................................................. 10 结 论 ...................................................................................................................................................... 11 参 考 文 献 .............................................................................................................................................. 12 附录一：攀枝花酒店员工流失原因调查问卷 ........................................................................................ 13 致 谢 ........................................................................................................................................................ 15

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