Web International Business Intermediate Salon Preparation Sheet
Business Intermediate Salon Preparation Sheet
Salon List: 1. Complaints.
2. A Dying Company. 3. Key Introductions. 4. Telephone Tactics
5. Logos, Slogans, Brands and Mission Statements. 6. Value and Worth. 7. The World of Work. 8. Business Design.
9. Interviews and Resumes. 10. Traveling for Business. 11. Describing Trends
12. Preparing for Meetings. 13. Business Ethics 14. Business Idioms.
15. The Horrible Truth about Business. 16. The Business Meal. 17. Writing English
18. Asking the Right Questions. 19. Leadership.
20. Business Phrasal Verbs. 21. Describing Work. 22. Managing a Project. 23. Describing Systems. 24. Intentions
25. Customer Service. 26. Work-Life Balance
27. Business Meeting Activity: The Training Budget. 28. Business Meeting Activity: The Head Office.
29. Business Meeting Activity: The Chocolate Factory. 30. A Place of Work
31. Business Meeting Activity: Quality and Personnel. 32. A New Idea 33. Achievements
34. Business Meeting Activity: Changing Names. 35.
Projects.
ED 3.0 WB-EDU-SPS-060301-01 Page 1 of 14
Web International Business Intermediate Salon Preparation Sheet
ED 3.0 WB-EDU-SPS-060301-01 Page 2 of 14
Web International Business Intermediate Salon Preparation Sheet
Salon1: Review this vocabulary:
Assurance, Insurance, Reassurance, Sympathy, Empathy, Insistent, Persistent, Aggressive, Procedure
What is reassurance?
When is it necessary to reassure people?
Think about complaints.
When did you last time you have to complain about something? What are common complaints that people make? Should I be persistent when I complain?
Should you use threatening language when you complain? Should companies have a complaints procedure?
What action do people usually take when people complain against them?
How do you organize a complaint?
What do I need to have if I want to make a complaint?
Salon 2: A Dying company
This lesson is about the problems that can affect a manufacturing company.
Please read the following passage before the class.
Hi! My name is Zhu Cun. Seven years ago I inherited a small shoe company from my father, it?s based in Wuxi, Jiangsu Province.
Unfortunately I know nothing about business at all so I?ve contacted you to help me with my current problems. I was given your name by a friend who said you had a great deal of experience in this field.
The problem is this:
The company is losing money! Everything was great under my father. We had markets in both Japan and the US as well as a strong Eastern Chinese market.
We made low price sports shoes for big supermarket chains and some higher quality sports shoes for some major retailers.
But now we?re in the red! We?ve been losing money for the last three years as orders have decreased. We owe money to all our suppliers and to the bank as we took out a large loan four years ago to pay for new equipment. Every month our outgoings are larger than our incoming revenue.
I?m not sure about the reasons for our loss of orders. I know about the changes in Japan?s economy since the early 1990s and I know that America has changed a lot in the last few years. Our suppliers have increased the cost of materials and this has caused problems.
We released a new kind of ?retro? design shoe last year. I?m not sure about this product but the research and design department seem happy enough with it, we were unsure about how to price this shoe and I must confess we guessed a little!
ED 3.0 WB-EDU-SPS-060301-01 Page 3 of 14
Web International Business Intermediate Salon Preparation Sheet
Check the vocabulary
retailers / retro / loan / outgoings / inherit / in the red / recession / retro
Thin about these questions?
What form might the sales chain between the company and the customer have? In what do company?s lose money?
What could cause a really dramatic loss of sales in a company? What products suffer during a recession?
What products don?t usually suffer during a recession?
What are Idioms?
Salon 3: This lesson will help you prepare an ?English Personality? that you can use to introduce yourself. Please think of seven words or phrases that describe you before you come to the lesson.
Salon 4:
Summary: The class is designed to expand on Business Intermediate Private Class 10 and allow students to exercise their skills in telephone English. The steps involved and extensive role-playing are the focal points of the lesson.
Review this vocabulary:
Do you use the phone in English?
What kind of problems do you/have you encountered when using the phone? What are the steps involved in making a phone call? What is an answering machine? How do you leave a message?
How does appropriate vocabulary change between a formal and an informal phone call?
Salon 5: Think about logos for companies that you see everyday. Think about how companies create a brand image. Does your company have a mission statement?
Find the mission statement of a famous company on the Internet. What is a slogan?
ED 3.0 WB-EDU-SPS-060301-01 Page 4 of 14
Web International Business Intermediate Salon Preparation Sheet
Salon 6: This lesson considers the questions of Value and Worth in business and the vocabulary needed to express these ideas.
What is a guarantee? What is advice?
What is the best advice you were ever given? What is the worst advice you were ever given?
What is the value of having the following?
? An MBA.
? Having Relatives in the same kind of business as you. ? A steady job.
? A supportive wife or husband. ? A welcoming smile.
? Twenty years of experience in the same industry.
Salon 7: Think about the following questions before the class:
? ? ? ?
Describe your job (or the kind of job you would like to have) Where can you find job advertisements?
How do people in China go about applying for a job?
Can you remember the job interviews you?ve had and the questions you were asked? (or what sort of questions you think you will be asked)
Salon 8: Summary: This lesson allows the students to design and present their ideas for a new business. In small groups, the students select a line of business and prepare a model for their company.
Review this vocabulary: theme, funds, gimmick, decor
Have you ever thought about opening your own business? What kind? What steps are required in drawing up a plan for a new business?
Salon 9: Summary: This lesson is designed to introduce students to the format and importance of
resumes/CV?s. The second half of the lesson works on specific responses to common questions at a job interview.
Review this vocabulary: resume, CV, dilemma, ethical
Do you have a resume in English?
Do you know how to go about writing a resume?
ED 3.0 WB-EDU-SPS-060301-01 Page 5 of 14
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