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2)

General Information of the Manufacturer

2.1

History of the Factory :

The factory was firstly established in ShiShi City, Fujian Province in 1991 then moved to current place and change the factory name to Wish ( Xiamen) Sporting Goods Co., Ltd in Nov 2002. The main products of the factory were badminton, tennis and squash racket.

Ownership : Partnership.

Major Customers / Market :

Major customers: Intersport; Sport 2000; Active Sportswear Major markets: Europe and USA Product Range :

Badminton, tennis and squash racket.

Product(s) will be / had been supplied to the buyer : Tennis racket.

Organization chart of the Manufacturer :

General manager

Management representative

Accounting Dept Business Dept. Purchasing Dept. Production Dept. Design & development Dept. Quality control Dept. Administration Dept. 2.2 2.3 2.4 2.5 2.6

IQC IPQC FQC

2)

General Information of the Manufacturer

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goods Finished warehouse Domestic sales International sales Incoming goods warehouse Purchasing Machine maintenance Aluminum racket Painting Packing Office Personnel Carbon rackett

fiber 沃博专业低价验厂辅导百分百包通过：TEL15813620008 钟先生

2.7 2.8 Manufacturing Premises (m2 / ft2) a) Area assigned for the production : b) Area assigned for the dormitory :

20,000

5,000

(m2)

(m2)

Manufacturing facilities/resources :

2.8.1 Premises : There were two five-storey buildings were assigned for production and storage. One

six-storey building was assigned for office and one five-storey building near the production area was set up for worker’s dormitory with a canteen on the first floor.

2.8.2 Type of machine/facilities Stringing machine Aluminum framing machine Drilling machine Painting guns Punching machine Carbon fiber woven machine Carbon fiber tube making machine Carbon fiber racket forming machine Oven Racket handle forming machine 2.8.3 List of precise equipments used in quality control and/or production Hardness gauge Tension gauge Net lift tester Frame lift tester Electronic balance Material tester Caliper Net tension tester 2.8.4 Workforce a) Management b) Production c) d) Quality Design and development services

2.9 Working hour (shift, etc.)

The daily working hour start from 08:00 to 17:30; from Monday to Saturday

Lunch hour starts from Overtime starts from 12:00 18:30 to to 13:30 21:30

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No. of Units 30 10 5 58 10 5 1 9 5 1 No. of Units 1 2 1 1 7 1 5 2 No. of people 30 500 20 5 沃博专业低价验厂辅导百分百包通过：TEL15813620008 钟先生

2)

General Information of the Manufacturer 2.10

Production Capacity 2.10.1 Production rate for manufacturing of tennis racket is about 2000 units per day. 2.10.2 Any constraint? Claimed by the factory representative that no any constraint for production. 2.10.3 How to control the production status to meet the delivery schedule? When received order from the client, business staff would conduct order analysis then transfer

the order information into production sheet and pass it to the production manager. The production manager would plan and assign the production schedule to each production department. The business department and production manager would monitor the production progress in order to make sure the delivery date could meet the client’s requirement.

2.10.4 Who take this responsibility? Business department and production manager.

Export quota (if applicable) Nil.

Give details on which standard does the product comply with?

As per factory representative that no specific standard should be comply with and they would produce the products according to the client’s requirement. (a) Which parts are made in house? Basically, all the production processes were conducted in the factory. (b) Which parts are sub-contracted from outside manufacturer? Aluminum block, carbon fiber, nylon, paint, PVC leather, accessory and packing materials were

sub-contracted from outside manufacture.

3)

2.11 2.12 2.13

Quality System

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沃博专业低价验厂辅导百分百包通过：TEL15813620008 钟先生

3.1 3.2

Availability of Quality Manual and Quality Procedure?

The quality manual (QM-01-2004) and quality procedure (QP-01-2004) was established and documented in place for reference.

What is the company quality policy and quality objective respectively if available? The quality policy: Quality first; Continuous development; Customer satisfaction.

The quality objective: incoming goods pass rate> 98% per month; semi-finished goods pass rate>98% per month; finished goods pass rate>98% per month; 100% on time delivery; customer satisfaction>92%; customer complaint less than 3 times per season.

Any improvement actions have been taken when the performance does not meet the objective?

The management review was conducted once per year to make sure the objective was fulfilled and the record was kept for reference and the monthly quality objective was reviewed. Once the performance could not meet the objective, then the reason analysis would be conducted and corrective & preventive action would be taken, However, claimed by the factory representative that so far their performance could meet the objective.

Availability of quality records?

Incoming goods inspection reports, semi-finished goods inspection reports, finished goods inspection reports, and product testing reports were kept in the factory.

3.3

3.4

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沃博专业低价验厂辅导百分百包通过：TEL15813620008 钟先生

4) 5)

Product Review

4.1 4.2 4.3

Which department is responsible for reviewing the customer requirement and/or customer change?

The factory business department is responsible for reviewing the customer requirement and customer change.

Which department is responsible for converting the customer information into usable document and distributing to use?

The factory business department is responsible for converting the customer information into usable document and then distributing it to the factory production manager to use.

Any product specifications and/or approved samples are available for reference?

During plant tour, the product specification and approved sample were available in production area for reference.

Manufacturing Process

5.1 5.2 5.3 5.4

Manufacturing process flowchart is shown below :

Raw material=> aluminum forming/ carbon fiber forming=> surface smooth dealing=>painting=>assembly=> packaging=>delivery

Do the process parameters control under stated requirement, including clear defect classification and acceptance tolerance?

The inspection procedure and main checkpoints and acceptance tolerance were documented in place for QC reference. However the defect classification was not defined in the inspection procedure.

Are any obsolete documents being used inside production area? How they control the document issuance, retrieval?

During plant tour, no obsolete document was found inside production area. One assigned office clerk was responsible for document issuance and retrieval.

Does the factory offer product coding method to identify of each production lot and for traceability purpose? Give details.

No trace coding method or identification label was adopted for the incoming goods and their product. The factory only used the incoming goods receiving record, material distribution record, production sheet and inspection record to trace the production lot.

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